Every year, Akademiska Hus conducts a customer survey (NKI, Satisfied Customer Index) to measure how well we succeed with our service to you as a customer and to see which areas of improvement you think we have as a landlord. This year's result is an improvement from last year's result and it gives us at Akademiska Hus a receipt that we are doing the right things.
The results of our customer survey show that customers' ratings at Akademiska Hus in Skåne have improved, which we believe is mainly due to the many collaborations and activities we have carried out together. The survey shows that our customers are generally satisfied with our employees as well as our handling of errors that are reported in the houses, which we are extra happy about. We will present a more detailed result of the survey at the meetings we have together. Then there is also the opportunity to reflect on the result.
Despite this year's gratifying results, we have work ahead of us to further improve your experience as a customer. We need to do this work together with you as a customer and we look forward to exploring the local development potential through Pulse Measurements, among other things.
Do you have questions about this year's survey or how we try to improve customer satisfaction?
Contact trustee Lina von Barth
lina.von.barth@akademiskahus.se
About the survey
This year's survey was conducted 21 September-11 October by Prognoscentret AB.
NKI is a weighted result of three questions:
- How satisfied are you with Akademiska Hus as a whole?
- To what extent has Akademiska Hus met your expectations?
- Imagine a property owner who has been perfect in all respects, how close or far from this ideal do you think Akademiska Hus has been?